The best protection isn’t collecting on damage: it’s damage that never happens. That’s why we verify every guest’s identity before they walk in, inspect the apartment after every stay and, if something happens anyway, we handle the AirCover claim ourselves.
Every guest validates their ID document and identity in ahoste.ar, our own system, before check-in. Access codes change between stays and are logged: we always know who was in your apartment and when.
After each check-out, the cleaning team inspects the apartment, checks the inventory and reports anything unusual on the spot. Damage caught early is a claim that succeeds and a repair that doesn’t grow.
AirCover, Airbnb’s protection for hosts, covers up to USD 3,000,000 in property damage and USD 1,000,000 in liability. But collecting on a claim isn’t automatic: there are short deadlines, specific evidence to submit and precise forms, and Airbnb doesn’t hold your hand — a poorly built or late claim is lost. We know the process by heart, we’re always on the owner’s side and we file it exactly as Airbnb requires, to get the reimbursement whenever it’s due.
We handle dozens of AirCover claims per year. The vast majority are minor —a glass, a stain on a couch— and we know exactly what evidence Airbnb asks for to accept them. You won’t even notice the process.
Normal wear and tear isn’t damage. And if a major issue wasn’t caused by a guest and isn’t covered by AirCover, the cost is borne by the owner. See plans
AirCover doesn’t cover them. On the Premium plan, if a sheet or towel can’t be recovered, we replace it with a premium-quality one at no cost to you.
We replace 1 set of towels per apartment every 1–2 months. The owner pays nothing.
We reply within 24 h with an estimate and every protection question answered.
